STATUTORY REDRESSAL // IT RULES 2021 RULE 11
Statutory Grievance Redressal Officer
In adherence to Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Council has designated the following Grievance Redressal Officer:
1. Grievance Officer Particulars
Name of Officer: Prof. Sunita Deshmukh
Designation: Dean of Institutional Ethics & Statutory Grievance Officer
Organization: Council for Social Policy & Educational Research
Physical Address: Core 4A, India Habitat Centre, Lodhi Road, New Delhi, PIN 110003, India
STD Telephone: +91 11 2461 7200
Direct Grievance Email: grievance@schoolofcounseling.org
2. Redressal Protocol
All written complaints are logged within 24 hours of receipt. The Ethics Committee investigates the grievance and provides reasoned disposal within 15 calendar days.